At The Antique Jewellery Company, we understand that each piece you choose carries a story. We want you to be completely delighted with your acquisition. Should your purchase not meet your expectations, our returns process is designed with the same care and respect we extend to our antiques.

Our Returns Policy

We offer a 15-day return period from the date you receive your item. To be eligible for a return, your item must be in the same condition as when it was dispatched to you: unworn, in its original packaging, with all tags, certificates, and documentation intact. Please ensure it is securely packed to prevent damage in transit.

Important Exceptions: Non-Returnable Items

Due to the intimate and personalised nature of certain antique items, we regret that the following cannot be returned for reasons of hygiene and bespoke alteration:

  • Earrings (including Stud Earrings, Drop Earrings, Small Drop Earrings, and Non-Pierce Earrings)
  • Any item that has been sized, engraved, or otherwise altered specifically at your request after purchase.

This policy reflects our commitment to the integrity and safety of our curated collection for all our discerning clients.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our dedicated team at [email protected] with your order number and details of the item you wish to return or exchange.
  2. Receive Authorisation & Instructions: We will respond promptly with a Returns Authorisation (RA) number and detailed instructions for shipping the item back to our secure premises at:

    The Antique Jewellery Company
    Returns Department (RA: [Your Number])
    61 Clarence Pl, Newport, GB NP6D 3QX
  3. Secure Packaging & Dispatch: Please pack the item with the utmost care, using protective materials. We strongly recommend using a tracked and insured courier service (such as DHL, FedEx, or EMS) for your return shipment. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
  4. Inspection & Processing: Upon receipt, our experts will inspect the returned item with the same reverence we apply to all our antiques. Once approved, we will process your refund or exchange.

Refund Timeline & Method

Refunds will be issued to the original payment method used at the time of purchase (Visa, MasterCard, JCB, or PayPal).

  • Processing Time: Please allow 3-5 business days for the inspection and authorisation process after we receive your return.
  • Funds Return: Once authorised, your refund will be initiated immediately. The time it takes for the funds to appear in your account depends on your financial institution’s policies, but typically occurs within 5-10 business days.

For exchanges, we will dispatch the new item once the return is approved. Shipping for the replacement item will be complimentary if the exchange is for an item of equal or greater value.

Return Request Email Template

To ensure we have all necessary information, you may use the template below when contacting us.

Subject: Return Request – Order #[Your Order Number] Dear The Antique Jewellery Company Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item Name: [e.g., Victorian Locket, Art Deco Dress Ring] Reason for Return: [Please specify] I confirm the item is unworn, in its original condition and packaging, with all accompanying documentation. Please provide the Returns Authorisation number and instructions for shipping. Kind regards, [Your Full Name] [Your Contact Email] [Your Contact Phone Number – Optional]

For any questions regarding our returns policy or for personalised assistance, please do not hesitate to contact our curatorial team.

Email: [email protected]
Address: The Antique Jewellery Company, 61 Clarence Pl, Newport, GB NP6D 3QX

We are here to ensure your experience with us remains as exceptional as the pieces we curate.

The Antique Jewellery Company
Honouring the past, securing your future heirlooms.