FAQ

Our collection specialises in genuine antique jewellery, typically referring to pieces that are over 100 years old. Each item is a curated piece of history, reflecting the craftsmanship, design, and materials of its era. We offer a diverse range from Bracelets & Bangles to Lockets, Signet Rings, and Men’s Jewellery, ensuring every piece has a unique story.

Every heirloom undergoes a meticulous final condition check in our Newport studio. It is then carefully polished using methods appropriate for its age and composition before being placed in specialised, presentation-grade packaging. This process protects its delicate form and historical integrity, ensuring it arrives ready for its next chapter with you.

Absolutely. Our Men’s Jewellery menu category, along with specific items like Cufflinks, Tie Pins, and Signet Rings, offers a distinguished selection of historic pieces chosen for their character and craftsmanship.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely to ensure the safe acquisition of your chosen treasure.

Once your order is dispatched from Newport, you will receive a confirmation email containing your tracking number and a direct link to monitor its journey to your doorstep.

To ensure the careful and prompt preparation of your item, please contact us immediately at [email protected] if you wish to modify or cancel an order. We will assist you if the order has not yet entered the processing stage.

We offer two distinct services to bridge the gap between our historic collections and your home:

• Standard Courier Service (£12.95): Shipped via DHL or FedEx. This tracked and expedited service delivers within 10-15 business days after dispatch, ideal for those seeking a balance of speed and reliability.
• Complimentary Standard Shipping: Shipped via EMS. This service is complimentary on all orders over £50 and delivers within 15-25 business days after dispatch, perfect for the patient enthusiast who values economy without compromising on secure, fully-tracked delivery.

All services include full insurance for your peace of mind.

Each order is handled with reverence and care. Processing takes 1-2 business days, during which your item is retrieved, given its final condition check, polished, and prepared for its journey.

We proudly serve collectors globally. However, to guarantee our committed service standards, logistical constraints mean we are currently unable to ship to a small number of remote locations and certain territories within Asia. Please note, any customs duties or import taxes are the responsibility of the recipient.

We want you to be completely satisfied with your piece of history. If for any reason you are not, you may return it in its original, unworn condition within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive instructions. Refunds will be issued to the original payment method, excluding the initial shipping cost.

Every item is fully insured during transit. In the unlikely event of damage upon arrival, please contact us immediately at [email protected] with details and photographs. We will swiftly guide you through the claims and resolution process.